CalFresh
Fact Sheet: California Counties Work to Improve Food Stamp Access
Forum: Resources from Annual Food Stamp Forum
- February 2010, Sacramento
Symposiums
2010 | 2009 | 2008
Business Process Re-Engineering Symposium
July 8, 2010
Sacramento, California
Welcome
- John Wagner, Director, California Department of Social Services
Panel #1: States
Transforming Government: Re-Engineering our Service
Delivery Model to Improve Customer Service
- Troy Hutson, Assistant Secretary, Economic Services Administration
- Babs Roberts, Director, Community Services Division, Washington State Department of Social and Health Services
Changing the Human Service Delivery System
- Greg Kunz, Deputy Administrator, Division of Welfare, Idaho Department of Health and Welfare
Panel #2: Counties
Improving Efficiency Through Automated Alerts/Reports
- June Hitchinson, C-IV County Project Manager, San Bernardino County Human Services
Eligibility Business Process Re-Engineering and Conversion to a Task-Based Model
- Kim Forrester, Assistant Deputy Director, County of San Diego Health and Human Services
Panel #3: Counties
On-Line Interactive Voice Response
- Laura Chavez, Information Systems Supervisor III, Interfaces and Technical Support/ESD LEADER,
Los Angeles Department of Public Social Services
Changing Business Processes to Modernize and Leverage Technology
- Jason Britt, Deputy Director, TulareWORKS Division, Tulare County Health and Human Services Agency
Moving from Case Management to Task Management
and Implementaiton of the Face-to-Face Waiver
- Sandra Williams, Medi-Cal and General Assistance Manager, Stanislaus County Community Services Agency
Panel #4: Next Steps
- Suzanne Nobles, Director, Yuba County Health and Human Services Department
- Philip Browning, Director, Los Angeles County Department of Public Social Services
- Patrick Duterte, Director, Solano County Health and Social Services Department
- Christine Applegate, Director, Stanislaus County Community Services Agency