Answering the Call: Providing Exemplary Customer Service to IHSS Customers Remotely


rced to change their business model of in-person interactions in the space of a week given the COVID-19 pandemic. This presentation will focus on the call center, online, telework, and technological innovations Riverside County Adult Services Division deployed since March of 2020 to maintain its goal of exemplary customer service.

  • Ryan Uhlenkott – Riverside County Department of Public Social Services, Adult Services Division Deputy Director
  • Eva Krottmayer – Riverside County IHSS Public Authority IHSS Public Authority Executive Director