This presentation will break down the steps in creating phone trees, and emergency response options to inform county residents with rapidly changing information. COVID-19 is one of many emergencies that impacts calls to the county. Our residents often look to the county for answers when times are tough. This presentation will show how we built a pop up call center out of thin air in less than 3 days to help reduce calls to our Public Health Division and inform our residents, employers, schools, and families.

• Amanda Sharp: Placer County/Department of Health and Human Services
• Dieter Wittenberg: Placer County/Information Technology
• Lisa Soto: Placer County/HHS- Human Services
• Katie Combs-Prichard: Placer County/Department of Health and Human Services
• Hillory Courtney: Placer County/Information Technology
• Greg Geisler: Placer County/HHS- Human Services
• Katie Kenoyer: Placer County/HHS- Human Services/Employment Services-Business Advantage Network
• Mary Barker: Placer County/HHS- Human Services

Informing Our Community- How to Set up a Pop Up Call Center in Less Than 3 Days